But aside from those undesirables, there is another category of call center fodder. And that's the one I'm having trouble with. The bored empty nester. Most times people within this group are women, many of whom were housewives for the majority of their past and have realized that after their husbands pass away from the plethora of health problems they ended up suffering from thanks to the mines that their life insurance benefits are far from adequate. Out here, these women have done some work before, usually for the government out here, which doesn't mean that they're compitent. And lucky me, I'm sitting beside the most extreme examples of this.
Why the hell am I a magnet for idiots who can't remember something told to them not 3 seconds ago? I understand that learning something new can be a daunting task for anyone, but by the gods, I'm trying to figure it out too, I'm not getting paid to reteach everything 5 times over to you! To give you some idea about how this is going... I'm stuck in a training class to learn how to support cellular phones and services for a particular cell service provider in this country. Now, I don't know about you, but I would think that a particularly important prerequisite for this job would be the understanding of what a cell phone is. And not to get them mixed up with cordless phones. Day two she was all worried that she was going to have to sign up for a 3 year contract to use the cordless phone she got for xmas.
Every 5 minutes I'm answering questions for her regarding the most blatent things. Like how many times in one fucking 8 hour shift does someone have to be told "Press alt+f2 to switch screens"? Particularly since we've done this EVERY DAY SINCE WE STARTED! Or that if the company's webpage is showing up in French, then click the damned link that says English?
And if she gets pissy with me for finishing a test before her again, I'm going to scream. Yesterday we had a test. 25 questions, multiple choice, open book, and the turd sucker trainer pretty much gave us all the answers not 15 minutes before we started. I finished in 10 minutes. We were asked to go to the lunch room and wait until the turd sucker came to get us, so those finished don't interrupt those who haven't. I wasn't the first person, but I was one of the first 5. I spent an hour in the break room knitting and listening to my ipod. The previously mentioned idiot woman was the last one to finish. And she tried to accuse me, albeit in jest, of either cheating or being a genius. Fuck you, I'm not cheating. And it doesn't take a genius to understand that we just finished an entire written review of topics covered this past week and so every question that you couldn't answer off the top of your head is written in your own handwriting, sitting right in front of you!
So I've been taking my breaks and lunches in my truck, just to keep my 15 and 30 minutes "work free". 3 more weeks of this, and I'm sure she's going to try to park her ass beside me when we get to the floor... So another reason why I want someone to fucking call and offer me a job in the city I should have never left in the first place. Hopefully I'll be rid of her, and next time, I'll make sure I sit away from anyone who's IQ looks lower than 110.
My luck, that will put me out in the hallway.
I couldn't help but laugh at your line "Why the hell am I a magnet for idiots who can't remember something told to them not 3 seconds ago?".
ReplyDeleteJust do what I inspired others to do while with Party X...remember those shirts we had made up? One of them says on the back "No pen - no paper - NO HELP".
You want me to help...you better have a pen and paper to write it down 'cause I sure as Hell ain't gonna repeat myself. Once is sufficient. If you're weren't savvy enough to write shit down, then piss off and find someone else to help you with the SAME THING I helped you with previously.
Worked for us. Maybe you need the same thing? LOL.
You see, that's the thing. She already HAS written it down! She just can't comprehend the shit. How about a list of common competencies that it required first? That would probably be easier.
ReplyDelete